Refund policy

KWASI Refund and Warranty Policy

KWASI products are covered by a one-year limited warranty from the original date of purchase.

Refund Eligibility

Refunds may only be approved when the product is confirmed to have a genuine manufacturing defect or functional failure, including:

  • The device does not power on or charge despite proper use.

  • The device cannot connect or synchronize after completing the required troubleshooting steps.

  • The sensors completely fail to record supported health or activity data.

  • The battery or internal hardware is confirmed to be defective.

  • The customer received an incorrect, damaged, or incomplete item.

All reported defects must first undergo assessment and troubleshooting by the KWASI support team. Depending on the nature of the issue and applicable consumer laws, KWASI may provide repair, replacement, or refund as the appropriate remedy.

Measurement Variations

KWASI is a consumer wellness and fitness tracker. Measurements such as steps, distance, calories, sleep stages, heart rate, blood oxygen, stress, and blood-pressure estimates are generated using optical sensors, motion sensors, and software algorithms.

These readings are estimates and may vary depending on:

  • Band placement and tightness

  • Wrist movement and exercise intensity

  • Skin contact, sweat, tattoos, or environmental conditions

  • Individual movement patterns

  • App permissions, synchronization, and device settings

  • Comparison with another wearable or medical device

Minor differences, occasional missed steps, additional detected movement, sleep-detection variations, or differences between KWASI and another tracker are not automatically considered product defects.

However, persistent and unreasonable measurement problems that continue despite correct use and troubleshooting may be submitted for technical assessment.

Refunds Will Not Be Granted For

  • Change of mind or personal preference

  • A gift recipient deciding that they do not like the product

  • Expectations that were not included in the advertised product specifications

  • Normal sensor and algorithm variations

  • Comparison differences between KWASI and another wearable

  • Cosmetic wear, scratches, discoloration, or normal deterioration that does not affect functionality

  • Improper use, accidental damage, impact damage, unauthorized repair, or modification

  • Failure to follow setup, charging, care, or troubleshooting instructions

  • Compatibility issues caused by an unsupported phone, operating system, or third-party application

  • Items purchased from unauthorized sellers

How to Submit a Warranty Claim

Customers must provide:

  • Their name and order details

  • Valid proof of purchase

  • A clear description of the issue

  • Photos or videos showing the reported problem

  • Screenshots from the application, when relevant

  • Confirmation that the recommended troubleshooting steps were completed

KWASI may request that the product be returned for inspection before approving a repair, replacement, or refund.

Returned Products

Products approved for replacement or refund must be returned with their included accessories whenever reasonably possible. Returned products should not contain damage unrelated to the reported defect.

Shipping arrangements and responsibility for delivery costs will be determined after the claim has been assessed.

Processing

Once the returned product has been received, KWASI will inspect and test the device. Customers will be informed of the assessment and available remedy after inspection.

Approved refunds will be returned through the original payment method or another agreed payment channel.

This policy does not limit any rights or remedies available to consumers under applicable Philippine law.