Refund policy

Refund & Warranty Policy

We stand behind the quality of our products and offer a 1-year warranty to ensure your satisfaction and peace of mind.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How to Start a Return

To start a return, contact us at kwasiphi@gmail.com.

If your return is accepted, we will send you a replacement unit along with return instructions.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at kwasiphi@gmail.com.

Eligibility for Return

To be eligible for a return:

Your item must be in the same condition that you received it

It must be unworn or unused, with tags, and in its original packaging

You’ll need the receipt or proof of purchase

Damages & Issues

Please inspect your order upon reception and contact us immediately at kwasiphi@gmail.com if:

The item is defective

The item is damaged

You received the wrong item

We will evaluate the issue and make it right.

Exchanges

We currently offer replacements for defective or damaged products.

If you would like a different item, the fastest way is to initiate a return and, once accepted, place a separate order for the new product.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

If more than 15 business days have passed since we approved your return, please contact us at kwasiphi@gmail.com.